Monday, May 14, 2012

SAP CRM Training in Pune & Pimpri Chinchwad


SAP CRM Syllabus
      

 SAP CRM Solution Overview

  • Introduction to SAP CRM
  • Foundation & Architecture of SAP CRM
  • SAP CRM Base Customizing
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center
  • SAP CRM Middleware
  • SAP CRM Channel Management
  • SAP CRM Analytics
  • SAP CRM E-Commerce
  • SAP CRM Mobile Sales

CR 100: Base Customizing

  • CRM Master Data


CRM Business Partners

  • Creation of BP (Business Partners) on Category
  • Basic Settings (Field Grouping, No Range…etc
  • BP Grouping
  • BP Relationships
  • Visual Configuration Tools

CRM Organizational Management

  • CRM Organizational Model
  • Organizational Data Determination
  • Territory Management
  • Hierarchy Levels, Hierarchy ID
  • Assigning employee to Hierarchy

Product Master

  • Product Types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types



Transaction Processing

  • Structure of Transactions
  • Transaction Types
  • Copy Control
  • Item Categories and Item Category Determination
  • Basic Functions in Business Transactions
  • Status Management

Activity Management

  • Business Activities/Task
  • Activity Monitor

Partner Processing

  • Partner Functions
  • Access Sequence
  • Partner Determination Procedure in Customizing
  • Actions
  • Billing

CR 600: Marketing

  • Marketing Planning & Campaign Management
  • Segmentation
  • Personalized Mails
  • Product Proposals
  • Lead Management
  • Campaign Automation (CA)
  • External List Management (ELM)
  • Marketing Analytics

CR 300: Sales

  • Opportunity Management
  • Contract Management
  • Quotation and Order Management
  • Visit Planning
  • Activity Management in Sales
  • Rebate Management


CR 700: Service

  • I-Base Management
  • Service Order Management
  • Case Management
  • Resource Planning
  • Planned Services
  • Service Confirmation
  • Complaints and Returns

CRM Web Client User Interface -2007

  • UI Interface Settings
  • Create Quick Transaction URL Customization
  • Business Roles and Navigation Bar Customizing
  • Transaction Launcher
  • UI Configuration Tool and Design Layer Customizing

Project Methodology

  • Real Time Business Scenario
  • ASAP Roadmap
  • Real Time Business Process Procedure
  • Best Practices
  • PDDs & SDDs Documentations

Features

  • Provide CRM Softcopies (CD’s)
  • Resume Preparation
  • Provide CRM FAQ’s
  • 24/7  Faculty is Available

Batches
Mon-Fri
Daily 2 Hours
Sat-Sun
6 Hours
Thursday or Sunday
8 Hours


Contact Us:

Pune Center:
ERP  Infotech
1st Floor, ‘Jagat Anand’ Apartment,
Opposite Badami Haud Gym,
Near Kelkar Museum, Bajirao Road
(5 Min. From Tilak Road, Dagdusheth Ganpati, Laxmi Road, Swargate, Appa Balwant Chowk)
Phone No :: 0091-9623579140
                    / 020-65292422
E-Mail:  sap.info@in.com
(Between 9 AM to 9 PM) 




Pimpri-Chinchwad:
ERP Infotech
Behind ICICI ATM, Sant Tukaram Nagar,
Opposite Sant Tukaram Temple,
Near D. Y.Patil College of Engg.
Pimpri, Pune 411018.
Phone No:  020-65292423
(Between 9 AM to 9 PM) 

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